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RPA’s 1st dirty little secret

March 2, 2021Uncategorized

It doesn’t really matter what RPA tool a business chooses, if the chosen business process to be automated has an ineffectual or inaccurate Business Process Discovery.

That’s it, in a nutshell. Yes, there are a whole host of other caveats necessary to make an RPA implementation work, such as stakeholder buy-in. There are a whole heap of ancillary actors in a business also that need to be engaged and believe in the concept. IT for example need to be part of the process even if the project is entirely “business driven”.

IT at the end of the day, are the folk who will end up supporting and maintaining the product(s) long after the initial shine has worn off and the major players have moved on.  The key to sustaining an RPA estate is building an RPA Center or Excellence as well as developing RPA solutions. McKarthy Labs can help a business develop their own RPA-COE by using our RPA-COE as a Service.

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